The All New JUUL2 Enhanced Vapour Experience

JUUL2 is an easy-to-use, next generation JUUL device designed for adult smokers looking for an alternative to cigarettes.

JUUL2 provides a consistent cigarette-like experience in a durable, compact design. In addition to fast charging capability, the JUUL2 Device is equipped with an improved battery designed to last a full JUUL2 pod.

The new JUUL2 Device is equipped with an all new light system which communicates both battery and e-liquid levels.

1. Attach a JUUL2 pod onto your device.       

2. White lights will flash to indicate your JUUL2 pod is authentic and purple lights will flash to indicate pod e-liquid level.

3. To check battery level, tap the side of your device twice. Each light represents 25% battery level. Four lights indicate a full charge.

4. For the best experience, fully charge your device before first use.

5. Take small puffs from the mouthpiece until you find a comfortable draw.

No, only JUUL2 USB Charging Dock is compatible with the JUUL2 device.

The JUUL2 device’s battery is designed to last a full JUUL2 pod.

JUUL2 device will automatically stop charging once the charging is complete.

JUUL2 pods contain 70% more e-liquid and are currently available in the following six improved flavours:

• Autumn Tobacco
• Crisp Menthol
• Polar Menthol
• Ruby Menthol
• Summer Menthol
• Virginia Tobacco

No. JUUL2 pods are only compatible with a JUUL2 Device.

Through years of research, Juul Labs developed its proprietary nicotine-containing e-liquid formulation, which is mixed under strict quality controlled processes utilising industry leading U.S. partners.

 Pharmaceutical grade propylene glycol and glycerol make up the majority of our e-liquids.

When heated they form an aerosol which carries the nicotine, benzoic acid, and flavours.

JUUL use pharmaceutical grade nicotine and benzoic acid, which, when combined, create a nicotine salt, which helps provide cigarette-like satisfaction.
Flavouring can be a mixture of natural and artificial ingredients which provide the specific taste profile in each JUUL2 pod.

JUUL2 pods are available in 18mg/ml.

The JUUL2 Device uses a temperature control system to heat the e-liquid in the JUUL2 pod to deliver consistent vapour.

The number of puffs per JUUL2 pod varies by individual usage.

1. Remove the JUUL2 Device and a JUUL2 pod from the packaging.
 2. Attach the pod onto your device.

The app unlocks exclusive JUUL2 features. Currently, the app is only available for Android users.

Get insights into your usage
Use data to understand your usage patterns.

Find your lost device
Keep track of your device.

Stay informed
Easily find important information like battery level, pod e-liquid level, and incompatible pod identification.

Keep your device secure
Lock your device or set up an automatic lock to prevent unwanted use.

To use connected features, your JUUL2 needs to be paired to the app using Bluetooth.

Enable Bluetooth in your phone settings.

To pair your JUUL2 to the app, select “Pair a new JUUL2 Device” on the home screen, and follow the instructions for pairing. Your JUUL2 Device needs to be within Bluetooth range approximately 3 metres.

Make sure your JUUL2 Device is charged. Check your battery level by tapping twice on the side of the device. If the lights glow, your device has a sufficient charge. If your JUUL2 Device does not have sufficient power, set it on the charger for at least 5 minutes in order to pair with the app.

Verify that your phone’s Bluetooth is turned on in your phone Settings, and place your JUUL2 Device close to your phone.

If you are still having trouble connecting, go into your phone Bluetooth settings and turn it off and then back on again.

If there is still no connection, try restarting your phone and repeating the steps again.

• Download the JUUL App from the Google Play Store.

 • Enable Bluetooth connectivity on your Android smartphone.

• Open the app on your smartphone and follow the instructions.

• Your device needs to be within 3 metres (~10 feet) of your smartphone to connect.

• Shake your device from side-to-side until blue lights flash back and forth.

• All 4 lights will flash blue when your device successfully pairs with the app.

Firmware is the software that controls the basic functions of your JUUL2 Device. 

We make updates to this software periodically which ensure your device performs optimally and communicates with the app.

At times, the app may prompt you to update your device firmware. Some of these firmware updates are optional, however critical firmware updates are required for full functionality.

To initiate a firmware update, tap on the update option in these prompts.

You may opt in to automatic firmware updates to ensure your device is always running the latest firmware:

Go to App settings → and turn on the Automatic updates option under Devices 

Go to Device Settings → you will see the current firmware version your device is running → a “firmware update available” option will be visible if you are able to update firmware.

To prevent unauthorised use, you can lock your JUUL2 Device at any time so that it will not produce vapour.

To manually lock and unlock your JUUL2 Device, just click the lock icon on your home screen. Your device will need to be in Bluetooth range to lock or unlock.

To enable your JUUL2 Device to lock automatically when it is out of Bluetooth range, select ‘Lock Options’.

If you have enabled Auto-Lock, simply bring the device back within Bluetooth range of your smartphone to unlock it.

The app helps you to pinpoint the location of your JUUL2 Device.

Check your app home screen to see if your JUUL2 Device is within Bluetooth range. Once in connected range, tap the ring button to make your device play a locator sound. You can ring the device as often as needed.

If your JUUL2 Device is out of Bluetooth range, click on the pin icon to open Locate My JUUL. This will launch a map that displays the location of your JUUL2 Device when it was last connected to the app.

While you search for your device, click “NOTIFY ME WHEN JUUL2 RECONNECTS” to get a phone notification once it is back within Bluetooth range.

Once your JUUL2 Device is connected to the app, you can view your activity in Usage Insights. Access Usage Insights by tapping the chart icon at the bottom of your screen, or by tapping the puff insights card in the home feed. Your Usage Insights graphs will fully populate following one week of activity.

Learn more about each graph by clicking the icon in the upper right corner of each card.

In order to update your Usage Insights, ensure your phone and JUUL2 Device are regularly in Bluetooth range of ~3 metres (10 feet).

Each authentic JUUL2 pod has a unique identifier that allows your JUUL2 Device to identify the flavour, strength, and approximate e-liquid level.

Information about the currently attached JUUL2 pod is available on the home screen of your JUUL App. Explore further details by clicking the right arrow next to the status bar.