You must be 18 years old, or older, to purchase JUUL products. Vaping products are classified as tobacco products and therefore must be age verified via a valid photographic ID before sale.

The JUUL2 offers a reliable and cigarette-like experience within a sturdy, compact design. It features fast charging capabilities and an enhanced battery that can power a full JUUL2 pod. Additionally, the JUUL2 device boasts a brand-new light system that indicates both battery and e-liquid levels.

- Plug your JUUL2 Charging Dock into a USB-A power source.
- Place the charging contact of your device onto the Charging Dock.The device will secure magnetically.

    - White pulsing lights indicate your device is charging.
    - Four glowing lights indicate your device is fully charged.
    - JUUL2 reaches a full charge in about one hour.

Depending on your usage, a fully charged battery should last all day – or for the duration of a JUUL2 pod.

Double tap the side of your device.
- 4 white lights indicate a full battery.
- 3 lights indicate 75% or less battery remaining.
- 2 lights indicate 50% or less battery remaining.
- 1 light indicates 25% or less battery remaining.
- 1 flashing red light indicates charging required.

The device is designed to last a full use of a JUUL2 pod - we would expect the device to last an average user 1 day before needing to be recharged.

- Remove the JUUL2 pod from your device.
- Using a clean dry cotton bud, gently wipe the areas where your device and pod connect, Charging Dock pins, and the charging contacts.

Never open or disassemble your device or pods to clean them.

Yes - with our same day delivery option covering most London boroughs you don't need to wait around & can get your order today.

We're happy to provide free same day delivery on all qualifying orders over £80, so you can order and get it within 4 hours.

The JUUL2 pods contain 70% more e-liquid than the original JUULpods and are currently available in six improved flavours.

JUUL2 pods are currently available in the following six flavours: autumn tobacco, crisp menthol, polar menthol, ruby menthol, summer menthol, Virginia tobacco.

All JUUL2 pods are 18 mg/ml nicotine strength.

The JUUL2 device employs a temperature control system to heat the e-liquid in the JUUL2 pod, ensuring consistent vapor production.

If the tamper-proof seal is broken, a refund cannot be given. Devices purchased through an authorised JUUL retailer will not be refunded by JUUL Labs; in such case, any refunds must be obtained from the authorised retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.

JUUL devices come with a two year limited warranty from the date of retail purchase from from an authorised JUUL Labs retailer by a person at least 18 years old.

JUUL Labs only warrants the JUUL device against defects in materials and workmanship that arise under normal conditions and use.

Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.

Log in to your age verified JUUL account at JUUL.co.uk, or if you do not already have one, create a new JUUL account online and age verify. You must pass JUUL Labs’ age verification process and agree to JUUL Labs’ terms and conditions and privacy policy to receive warranty service.

Contact JUUL Labs customer care to arrange warranty service by submitting a support request here, including as many details as possible of the problem experienced to ensure prompt service.