House of Vapes - London: Vape shop and Coffee Shop

+44 20 8980 9636
SAME DAY DELIVERY FROM £3.90 | FREE UK DELIVERY OVER £50
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  • Shipping & Returns

    United Kingdom

    We are offering the delivery for all order above £50

    EASTER SHIPPING:

    Please note that no orders will be shipped out from 6pm on the Friday until Tuesday the 3rd of April.

    Shipping Type Estimated Delivery  Price (£)
    Same Day Delivery (London M25 only)  3h From 3.90
    Next Day Delivery 24h 8.50
    First Class Signed For 24h 4.40
    Second Class Signed For 72h 3.90
    Free Shipping (Order above £50) 72h Free
     
     

    EASTER SHIPPING:

    Please note that no orders will be shipped out from 6pm on the Friday until Tuesday the 3rd of April.

    • Currently available in all M25 London
    • Working days only (Monday to Friday)
    • We will deliver within 3 hours on the same day.
    • Order before 6.00pm.
    • Shipping starts between 9am and 10am.
    • All deliveries require a signature.

    Please note that some deliveries can take up to 3 hours maximum depending on traffic.

    Caution: Please note that orders placed past 3pm on Thursdays will still be processed on Friday but will be delivered the following Monday and Tuesday in the event of bank holidays.

    All orders placed after 3pm on Friday, won't be processed until the following Monday.

    Free delivery for purchases over £50 are shipped via Royal Mail 2nd Class signed for. This option has tracking. This option requires a signature.

    If your order has not arrived within 8 working days (UK orders) and 16 working days (non-UK orders) please contact us quoting your order number in all correspondence.

    Destination dependent:

    Caution: Please do check with your countries customs regulations as some will not allow parcels containing e-liquid and devices in the country. Also please note that we are unable to send parcels tracked to PO Boxes but we can still provide proof of postage.

    Security 

    The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

    Tracking and Signature items are processed in a separate network while they’re in the UK.

    We provide proof of posting and compensation up to £50 as standard for all shipping options.

    All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

     

    The Consumer Contracts Regulations give the customer 14 calendar days from the day he receives his goods to cancel, if the customer simply changes his mind.
     
    Customers are responsible for returning the items within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned.
     
    Refund on Shipping to the customer and Costs of returning an item apply only when the goods being returned are faulty.
     
    House of Vapes will provide the postage to return the items in case of the customer does not want to bring the item directly to a shop.
     
    A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

    After those 14 days, please note, that we are only able to exchange the product if there is an actual issue with it (Faulty device or wrong items were delivered). This is examined by our product expert. Please note if there is no detectable issue with the product, we are not able to exchange or refund it.

    All the items come with a one month guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.

    To return your items you will need:

    - The product you want to return

    - Receipt or invoice

    - The original packaging of each product that you want to return and all of it (spare parts, instructions for use, etc ...)

    Address for returns:

    House of Vapes - London

    232 Shoreditch High Street

    E1 6PJ, London

    Once your return is received we will proceed to an exchange or a refund as soon as possible.

    If you require any clarification please feel free to contact us at web.shop@hovlondon.co.uk or give us a call at +44 20 8980 9636.