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    Special delivery options

    • If you wish to tell us to leave your parcel with a neighbour or have other requests for delivery, please specify this in the notes section of your order and we will do our best to facilitate it.

    Shipping to PO Boxes

    • Please note that orders to be delivered to PO boxes cannot be tracked nor signed for.

    Weekends - Weekend same-day shipping

    • This option will allow you to get your purchases shipped out for delivery same day. Please note that this is a separate option and choosing regular same day or next day delivery will NOT result in the items arriving on the weekend if ordered before the weekend begins, so make sure to use this option only!
    • All deliveries require signature.

    Weekends - Regular, next day delivery

    • All orders placed after 4 pm on Friday, won't be processed until the following Monday.
    • All deliveries require signature.

    Free delivery for purchases over £50.

    • Shipped via Royal Mail 2nd Class signed for. This option has tracking.

    Royal Mail, Second Class.

    • Shipped via Royal Mail 2nd Class signed for. This option has tracking.

    Next day/overnight deliveries

    • Courier, guaranteed by 4pm next day. The cutoff for booking this is 3.30pm on the day you place your order. Orders received after 3.30pm will be dispatched on the next day as if they were received on that day. This option has tracking.

    Same day delivery

    • Order between 10am and 5pm and we will deliver within 3 hours on the same day.
    • Working days only.
    • Currently available only in specific areas in central London. Please use below to check eligibility. This option has tracking.

    Same day delivery coverage

    • Use the below field to check if we deliver to your area (Don't forget to add spaces).

    International delivery

    • Destination dependent.

    Next day delivery orders placed on a Friday can only be completed the following Monday, these will still be honoured and processed, but we simply cannot do this type of shipping on Saturdays and Sundays. We recommend that you either order on Thursday to take advantage of next day delivery for the weekend ahead or use same day delivery.

    Order cut-off for all delivery services is 4pm (UK time). Orders placed after 4pm will be treated, for the purposes of delivery, as having been placed the next working day We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on web.shop@hovlondon.co.uk.

    The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

    If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

    All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

    We ship internationally and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out. We ship all international orders via the Royal Mail International Signed/Royal Mail Airmail services, should you require clarification, or wish to choose a different method for your order, please contact us. Customers are required to note that the Royal Mail Airmail service is not an insured or tracked service. In the event your shipment is lost we do not accept any liability.

    All our free flat rate and Signed For services are insured up to the value of £46. We recommend choosing Overnight or Same Day Delivery for all orders over £46 as this covers goods up to £500 and is guaranteed.

    We can only refund/replace goods up to the value of £46 if the free flat rate or signed for option is chosen.

    If your order has not arrived within 8 working days (UK orders) and 16 working days (non-UK orders) please contact us quoting your order number in all correspondence.

    If you require any clarification please feel free to contact us.



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