Shipping & Returns | Free Same Day Vape Delivery Over £80
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    FREE FIRST CLASS DELIVERY ON ORDERS OVER £30.
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  • Shipping & Returns

    Ensure you order before our Christmas cutoff times for delivery before the big day!
    • First Class - Place your order before 3pm on Tuesday the 19th of December
    • Next Working Day - Place before 3pm on Thursday 21st of December
    • Same Day - Place before 1pm on the 24th of December, please note that less drivers are operating on this day, so delays in delivery is likely

    Please note: orders placed on the 25th of December will not be processed until the following working day.

    Please also bear in mind that due to the increase in couriers activity over this period that there may be some delays outside of our control.

    Same Day Deliveries:

    Our same day vape delivery service cut off is 3pm during weekdays and 2pm during weekends. Please be assured that we will do all we can to provide as full a service as possible. A phone number is required for us to book with the courier.

    Please note: orders that all same day vape delivery orders that need to be age verified will be delayed until your age is verified by our team who will contact you to complete be dispatch.

    Next Day Deliveries:

    Our Next Day cut off is 3pm during weekdays. All Next Day orders placed on weekends will be dispatched on the next working day, for delivery the following working day.

    Royal Mail have advised that they will still strive to deliver these items the next working day, but have advised they may face some delays due to the ongoing strikes and some items may be delivered up to 9pm.

    Royal Mail 1st Class

    We have been informed from Royal Mail that there may be delays faced on deliveries of 1st Class services. This 1-3 working days for 1st Class is still functional, however this will be dependent on the area it is being sent to. If your order is over the period, please allow extra time for your order to arrive.
     
    If there are delays with your order, please check with your local collection office to see if they have this held with them. If there are further delays with your order then please contact our customer service team - please check with neighbours, reception areas, concierge desks where applicable.
     
    If you still are unable to locate the parcel, or your order is more than 14 days late past the maximum time given by Royal Mail, please let us know and we will escalate this further. 

    We really appreciate your understanding and continued support at this time.

    United Kingdom

    We are offering free First Class delivery for all orders above £30! 

    Shipping Type Estimated Delivery  Price (£)
    Same Day Delivery (London M25 only)  3h From 6.90
    Next Day Delivery 24h 4.99
    First Class Signed For 48h 2.99
    Free 1st Class Shipping (Orders above £30) 24-48h Free
    Same Day Vape Deliveries
    Same Day Vape Delivery
      • Currently available in all M25 London
      • From Monday to Friday
        • Order before 3.00 pm to receive it the same day.
      • From Saturday to Sunday
        • Order before 2.00 pm to receive it the same day.
      • Shipping starts between 8.30 am and 10 am.
      • All deliveries require a signature.
      • Please note that all orders that need to be age verified will be delayed until your age is verified by our team.

    CLICK HERE TO CHECK IF YOUR AREA IS COVERED BY OUR SAME DAY VAPE DELIVERY AND FOR WHAT PRICE.

    Next Day Vape Deliveries
    Next Day Vape Delivery
      • Available for all customers.
      • Courier, guaranteed next working day
      • The cut-off for booking this is 3pm on the day you place your order. Orders received after 3pm will be dispatched on the next day as if they were received on that day. 
      • This option has tracking.
      • All deliveries require a signature.
      • Please note that all orders that need to be age verified will be delayed until your age is verified by our team.

    Caution: Please note that orders placed past 3pm on Thursdays will still be processed on Friday but will be delivered the following Monday and Tuesday in the event of bank holidays.

    All orders placed after 3pm on Friday, won't be processed until the following Monday.

    Please note that due to planned Royal Mail strikes orders will potentially be delayed. Please allow extra time for your order to arrive.

    Vape Deliveries
    Vape Delivery
    • Available for all customers.
    • Shipped via Royal Mail 1st Class signed for
    • Aim to deliver within 48h, including Saturdays.
    • Cut off for 1st class is 3pm.
    • All deliveries require a signature.
    • Please note all orders that need to be age verified will be delayed until your age is verified by our team.

    Please note that due to planned Royal Mail strikes orders will potentially be delayed. Please allow extra time for your order to arrive.

    Free delivery for purchases over £30 are shipped via Royal Mail 1st Class signed for. This option requires a signature.

     
    returns desktop title
    returns mobile title
    The Consumer Contracts Regulations give the customer 14 calendar days from the day they receive their ordered goods to cancel, if the customer simply changes their mind.
     
    Customers are responsible for returning the items within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned.
     
    Refund on Shipping to the customer and Costs of returning an item apply only when the goods being returned are faulty.
     
    House of Vapes will refund any postage costs for returning an item, in the scenario of the customer does not want to bring the item directly to a shop and the products are deemed faulty by our team.
     
    A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

    After those 14 days, please note, that we are only able to exchange the product if there is an actual issue with it (Faulty device or wrong items were delivered). This is examined by our product expert. Please note if there is no detectable issue with the product, we are not able to exchange or refund it.

    All the items come with a one month guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.

    To return your items you will need:

    • The product you want to return
    • Receipt or invoice
    • The original packaging of each product that you want to return and all of it (spare parts, instructions for use, etc)

    Once your return is received we will proceed to an exchange or a refund as soon as possible.

    If you require any clarification please feel free to contact us at info@houseofvapeslondon.co.uk or give us a call at +44 (0) 20 3962 0485.