Here you can find the different warranty policies for the different products. Please note, that we are only able to exchange the product if there is an actual issue with it. This is examined by our product expert. Please note if there is no detectable issue with the product, we are not able to exchange or refund it.
These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.
A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. House of Vapes - London accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such House of Vapes - London accepts no responsibility for the damage caused as this damage is the result of improper construction.
Unfortunately we are not able to take any warranty on liquids, although, if you purchased accidentally an unwanted product, we are happy to change it for the right one, if you return the wrong one to us.
Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.
Dead on arrival. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks.
We are not able to take warranty on coils. Please note, that the lasting of the coils is strongly affected by the liquid you use, the actual usage and the way of usage.
For items which are located in our accessories section and those of which are NOT electronic or which are tied to our Dead on Arrival warranty (filler bottles or cleaning kits), have a 30 days manufacturer’s guarantee.